Our Client, a Japanese multinational conglomerate which specializes in consumer and professional electronics and gaming, is seeking a Customer Information Officer to support their daily operation.

Key Responsibilities：

• Handle call-in customer enquiries (Cantonese, English & Mandarin)
• Responsible to handle Tele-sales, product & marketing promotion, technical support and service related enquiries(e.g. Camera, Television etc.) 
• Proactive outbound – contact customer about online order follow up, retention scheme introduction, company activity invitation and customer feedback collection
• Process & response customer’s enquiries / feedback through email and social media platform

Requirements:

• Experience in Customer Service field is required & tele-marketing skills is preferable
• Demonstrate in good Customer Service mindset handling skills
• Native speaker of English & Mandarin is an advantage
• 09:00-18:00/ 10:00-19:00/ 11:00-20:00 (Shift Duty is required)
• Fresh grad welcome

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