On behalf of our client, an international bank in Hong Kong. We are inviting applications for the position of Phone Officer

Responsibilities:　

• Delivers professional customer service through answering investments & e Banking enquires by phone and email for personal customers to achieve committed phone performance pledges　
• Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services　
• Handles customer complaints properly and performs necessary investigation　
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly　
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities　

Requirements:　

• Diploma in related discipline or other relevant professional qualifications　
• Relevant working experience in Customer Service and Complaint Handling ; with knowledge of banking products an advantage 　
• Strong customer service orientation, with good communication and problem solving skills　
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage　

Data collected will be used for recruitment purposes only. Candidates who are not being contacted within 2 weeks would consider their application unsuccessful. 

Talent Pro, one of the very few recruitment consultancy firms in HK which takes on several different projects in identifying and assessing executives and recruiting them into mid to senior level roles across all industry sectors such as banking, accounting, finance, technology, sales & marketing and human resources fields.