Global Banking Division – Global Banking COO Office

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

We are currently seeking a high caliber professional to join our department as Client Manager.

Principal responsibilities

• Lead a team to engage new and existing global banking customers in the completion of Customer Due Diligence (CDD) profiles for account opening, periodic review and trigger review
• Work closely with business units and offshore functional teams to complete the Know Your Customer (KYC) check on clients
• Act as dedicated point of contact for internal stakeholders and external customers
• Ensure the whole CDD process are compliance with regulatory, Group & the Bank's requirements
• Monitor and supervise the team to complete the assigned projects/tasks on time and deliver the quality services to counterparts
• Effective leadership including line management responsibility for a team
• Identify ongoing training needs and arrange coaching to ensure all staff achieve competency within reasonable timeframe and maintain competency level

Requirements

• University degree in Business Management, Banking, Finance, Accounting or related discipline
• Minimum of 5 years of working experience in banking industry and at least 2 years of management experience preferred
• Sound knowledge of commercial banking products is a must
• Good understanding of Customer Due Diligence and local Anti-Money Laundering requirement
• Sound time management skills and ability to prioritize workload 
• Proficient In MS Office and Outlook
• Strong self-motivation with good interpersonal and analytical skills
• Proficiency in both English and Chinese spoken and written 
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.