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9 Months Contract Client Services Leader/Associate-20K (Associate)/ 28K (Leader)

Asian Aim Service Ltd

  • Company Industries:Human Resources Management / Consultancy

Job Information

  • Post Date:2019-07-09
  • Career Level:Entry Level
  • Location:Not Specified
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Not Specified
  • Benefits:Contract

Job Description

Responsibilities:

  • Handling of incoming emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed and quality standards.
  • Ensure that all relevant information is input accurately and completely into SFDC or email and is updated each time an action is carried out relating to that client.
  • Provide bespoke transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Client Services Team Leader.
  • Update cases and clients regularly, in accordance with agreed
  • Act as conduit (Bridge) between Sales, Client and Operations
  • Keying workaround orders as appropriate
  • Managing past due payments
  • Liaising with customers and internal departments regarding post payment queries

EXPERIENCE REQUIREMENTS:

  • Degree holder with good English, Cantonese and Mandarin
  • Experience of a busy team in a client-facing function within the financial services sector
  • A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture
  • Ability to lead by example and deliver service excellence to customers
  • Maintain and exceed targets and meet tight deadlines
  • Able to identify own development areas and training needs
  • Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
  • Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
  • Ability to influence others to a desired outcome
  • Highly driven, with strong desire to succeed
  • Analytical capacity and innovative problem-solving skills
  • High degree of professionalism, with a confident, assertive style
  • Desire to exceed personal and team targets
  • Team player and effective time management skills
  • Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet    

Please call Ms. Lam at 2869-8638 / email: [email protected] com to obtain an application form.

Company Info

Please call Ms. Lam at 2869-8638 or email:[email protected] to obtain an application form

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