9 Months Contract Client Services Leader/Associate-20K (Associate)/ 28K (Leader)
Asian Aim Service Ltd
- Company Industries:Human Resources Management / Consultancy
Job Information
- Post Date:2019-07-09
- Career Level:Entry Level
- Location:Not Specified
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Not Specified
- Benefits:Contract
Job Description
Responsibilities:
- Handling of incoming emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed and quality standards.
- Ensure that all relevant information is input accurately and completely into SFDC or email and is updated each time an action is carried out relating to that client.
- Provide bespoke transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Client Services Team Leader.
- Update cases and clients regularly, in accordance with agreed
- Act as conduit (Bridge) between Sales, Client and Operations
- Keying workaround orders as appropriate
- Managing past due payments
- Liaising with customers and internal departments regarding post payment queries
EXPERIENCE REQUIREMENTS:
- Degree holder with good English, Cantonese and Mandarin
- Experience of a busy team in a client-facing function within the financial services sector
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture
- Ability to lead by example and deliver service excellence to customers
- Maintain and exceed targets and meet tight deadlines
- Able to identify own development areas and training needs
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
- Ability to influence others to a desired outcome
- Highly driven, with strong desire to succeed
- Analytical capacity and innovative problem-solving skills
- High degree of professionalism, with a confident, assertive style
- Desire to exceed personal and team targets
- Team player and effective time management skills
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet
Please call Ms. Lam at 2869-8638 / email: [email protected] com to obtain an application form.
Company Info
Please call Ms. Lam at 2869-8638 or email:[email protected] to obtain an application form
Contact
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