Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our department as Customer Service Representative (Part-Time), IPS Account Services.

Principal responsibilities:

• Provide quality phone banking services in our Customer Contact Centre
• Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction 

Requirements:

• Form Five or above, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
• Minimum of one year's customer service experience, with experience in hotline services preferred
• Strong customer service orientation, with good communication and phone skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of three years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.