JOB RESPONSIBILITIES

• Supervise a team of recruiters to recruit and engage with panel members
• Manage and respond to panel member inquiries
• Manage the panel compliance and stability in order to achieve high data quality
• Update and maintain an up-to-date database of panel members and generate timely panel statistics and reports
• Regularly consolidate and review KPIs to ensure high operational efficiency and effectiveness
• Work collaboratively with other departments to support business growth
• Deep-dive into any operation issue and drive the resolution

JOB REQUIREMENTS

• Bachelor's Degree in Marketing, Business, Economics, Social Sciences, Mathematics, Statistics or equivalent disciplines
• 3-5 years working experience in a related field, preferably with knowledge and experience of running a panel for research purpose
• Excellent interpersonal skills
• Effective at communicating with external and internal departments on data logic, processes and procedures
• Solid problem-solving skills, able to perform in-depth root cause analysis and drive towards appropriate long term resolutions
• Strong numeric sense and detail-minded
• Self-motivated, can work independently but also a good team player
• PC skills with programming knowledge/ experience
• Good command of spoken and written English, Chinese/Mandarin
• Five working days across Mondays to Saturdays

**Candidates of less experience may be considered for Analyst**