Key Accountability:

COMMERCIAL FLAIR 

• You play a part in creating an amazing shopping experience for our customers, through inspirational outfit builds and placement of product ‘must haves’.
• You see the availability of stock as important and support the team in ensuring the stock is there for our customers and easy to find.
• You keep updated on Brand and departmental performance and action creative solutions accordingly.
• You ensure all current promotions are launched to the highest standards and to guidelines, highlighting any concerns or opportunities to the management team.

DRIVING RESULTS

• You manage your time effectively, and priorities your workload, putting the needs of the customer first, to ensure Creative tasks do not impact on service levels.
• You react positively to visit feedback from your AM/ Field Creative to evolve the Store in line with the latest Creative updates and Store performance.
• You build strong relationships with the wider Store team and role model brand visual standards.
• You play a part in the successful delivery of Model Store, taking ownership for a trend or department and supporting the roll out to the Store Team.
• You are able to problem solve, and suggest constructive solutions to maximise sales. You build strong relationships within wider Store team, and role model Brand Visual Standard.
• You work alongside the Management team/ Visual team to review Store performance and plan any changes necessary to Layout or Merchandising.

DEVELOPING THE BEST

• You work as a team player and identify when somebody in the team needs support, showing a ‘happy to help attitude’.
• You are seen as a Brand and Visual expert in store and share your knowledge and experience with the Store team, for example through team briefs.
• You help to create a fun and dynamic culture, and make sure that working for Topshop/Topman is the best place to work on the high street.

RESILIENCE

• You are self-aware and proactive about your own development and seek opportunities to progress.
• You respond well to positive and constructive feedback, always seeing it as an opportunity to develop.
• You thrive in an environment where you need to react quickly to changing situations, you are able to deliver at pace.
• You show flexibility and support to your line manager when shifts change due to the needs of the business.
• When involved in a difficult customer or team situation you seek advice from a Manager or Team Leader ensuring the customer and the team are always looked after.

CREATIVE EXCELLENCE

• You can implement Creative guidelines, adjusting to suit store visual needs and stock package.
• You show a clear understanding of Topshop/Topman trends and can apply that knowledge to mannequin styling. You ensure Creative standards are high across all creative treatments and elements.
• You understand the principles of 'retail theatre' and how to create this in store.
• You recognise the importance of props and graphics and their function within the business and store these appropriately for future use.
• You support with new window scheme/ poster installations.

REQUIREMENT

• Min. 1 year working experience relevant to creative and visual support 
• Fashion related working experience is nice to have but not essential
• Outgoing personality and customer service oriented
• Good interpersonal skills and team player
• Fluent in English, Cantonese and Mandarin

WE’RE RECRUITING!