Responsibilities:

l   Perform registration of arriving guests according to pre-set policy and procedure

l   Handle pre-registration for special attention guests

l   Perform cashiering for departing guests according to hostel’s policy and procedure

l   Attend all guest enquiries in a helpful and professional manner

l   Familiar with hostel room configuration, all special rates and programs

l   Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system

l   Up-sell hostel rooms and facilities to maximize revenue

l   Input and update guest profiles in the PMS in accordance to standard procedure

l   Attend daily briefing and be aware of on-day room situation

l   Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary

l   Maintain tidiness of Front Desk and back-of-house office

l   Provide clerical support

l   Achieve Guest Satisfaction Index of hostel as set by the management

l   Perform and complete any other duties or complete ad hoc assignments as and when required

 Requirement:

l   Graduate of Diploma / College / University degree in Hotel / Tourism Management

l   Front Desk working experience is preferred

l   Proficiency in Windows applications and internet

l   Good command of oral and written English, Cantonese and Putonghua

l   Advantage with other language proficiency

l   Customer-oriented, well-organized with excellent interpersonal skills

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

For details of the company, please visit website www.youthsquare.hk

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is the management company of Youth Square. We strive to provide professional management and operation services to develop Youth Square as a platform for youth to explore their potential and showcase their talents.

Youth Square’s innovative spatial design reflects a new generation’s identity. It comprises a wide range of facilities including a theatre, a studio, multi-purpose area, hostel, retail shops and offices. We believe people are key to the success and sustainable development of Youth Square and are committed to developing our employees, preparing them to meet future challenges.

We invite candidates with the right calibre to join our team.