Responsibilities:

l   Monitor front-of-house operations of Hostel Department includingroomreservation, registration, cashiering, retailing and handling hostel guest enquiries.

l   Ensure appropriate staffing at all service areasamong the hostel, liaise with concerned departments and/or outsourced contractors if required.

l   Handle dissatisfied hostel guests to resolve complaints, take remedial actions immediately. Ensure allhostel guest concerns are promptly logged and reported to the Management.

l   Report all emergency situations, e.g. bomb threat, fire alarm, guest accidents, make every effort to minimize disturbance or causing inconvenience to guests. Ensure all incidents are properly logged.

l   Inspecthostel room on a regular basis and report any defects to concerned departments or outsourced contractors.

l   Release “locked” in-room safe, wake-up call without response.

l   Collect and supervise associates to collect hostel guest comments on facilities, services and events at Youth Square and Y-loft.

l   Ensure associates deliver quality /works in accordance to Hostel Operations Manual.

l   Provide guidance and training to all duty associates in case of any service shortfalls.

l   Assist in preparation of management report, analysis, guest letter and internal memo.

l   Handle undesirable characters assist with Property Management Teammates.

l   Recommend associates for promotion, cross exposure or internal transfer if appropriate.

l   Assist to assign side duty and / or special assignment to associates in views of operation needs and track progress.

l   Perform and complete any other duties or complete ad hoc assignments as and when required.

Requirements:

l   Graduate of Higher Diploma / College / University Degree in Hotel / Tourism Management

l   Minimum 3 years frontdeskoffice working experience with more than 1 year supervisory position

l   Customer-oriented, well-organized with excellent interpersonal skills

l   Proficiency in window applications and internet

l   Good command of oral and written English, Cantonese and Putonghua

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 For details of the company, please visit website www.youthsquare.hk

 Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is the management company of Youth Square. We strive to provide professional management and operation services to develop Youth Square as a platform for youth to explore their potential and showcase their talents.

Youth Square’s innovative spatial design reflects a new generation’s identity. It comprises a wide range of facilities including a theatre, a studio, multi-purpose area, hostel, retail shops and offices. We believe people are key to the success and sustainable development of Youth Square and are committed to developing our employees, preparing them to meet future challenges.

We invite candidates with the right calibre to join our team.