Responsibilities:

• Provide training to team members to meet service standards
• Ensure policies & procedures are in compliance with rules & regulations
• Design call monitoring formats
• Provide data on market trend and prepare analysis reports on internal & external data

Requirements

• Min. 8 years experience in call center operations in banking and financial institutions
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Putonghua

Interested parties please forward your CV in WORD FORMAT with current and expected salary to denvertse@brshk.com and c.c. info@brshk.com

[All applications will be treated strictly confidential and will be used for recruitment purpose only]