Operation Optimization Manager, Consumer Loa
BOC Credit Card (International) Ltd
- Company Industries：Others
Job Information
- Post Date：2014-02-28
- Career Level：Senior
- Location：Sheung Wan
- Yr(s) of Exp：4 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Loan Customer Service - Manager
- Benefits：Five-day work week Life insurance Medical insurance
Job Description
Responsibilities:
- Design, review and refine operation processes to enhance efficiency.
- Enhance customer experience and strengthen product competitiveness by reviewing and improving the end-to-end process from loan application to drawdown.
- Undertake risk assessment and analysis of consumer loan products, and report to senior management.
- Provide guidance and advice on the management of operation and sales control.
- Prepare monthly and quarterly reports and perform due diligence on legal, compliance and control related matters.
- Liaise with Customer Service Department on customer complaints.
- Monitor the improvement process and system development projects.
- University degree holder or above in Business Administration or related disciplines.
- At least 4 years of relevant experience in bank or financial institutions.
- Sound product and market knowledge of unsecured loan business. Good knowledge of China unsecured loan business is an advantage.
- Candidates with experience in compliance and internal control preferred
- Good people management, project management and communication skills
Applicants for the above position must be proficient in written & spoken Chinese (including Mandarin) & English, and be competent in MS Office applications.
Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to recruit@boci.com.hk.
*Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.
Company Info
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