Key Accountabilities:

• Lead a team of customer service executive to provide excellent service to a group of prestige customer
• Develop policies, procedures and templates to ensure consistent delivery of customer service
• Identify and propose potential improvements to IT systems, that could improve the customer experience, reduce customer service costs or increase internal efficiency
• Actively communicate key events and product launches to the customer service team on a daily basis
• Train and coach members of the team to continuously improve their performance

Requirements:

• Degree holder with 5 years of call centre experience with at least 2 years at supervisory / managerial level
• Experience in servicing prestige customer; experience with online business is an definite advantage
• An excellent leader with strong communication skill
• Fluent in English and Chinese
• Shift duty is required

Interested parties, please send your full resume to julia.chu@zebra.com.hk for interview



All personal data collected will be kept in strict confidence and would only be used for recruitment purpose



To find out more about Zebra, visit us at www.zebra.com.hk.

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.