Senior Technical Engineer / Supervisor (資深技術維修員)
Epson Hong Kong Limited
- Company Industries:Information Technology
Job Information
- Post Date:2020-03-20
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:5 years
- Qualification:Non-Degree Tertiary
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:http://www.epson.com.hk
Job Description
Responsibilities:
- Implement service and support plan for pre-sales and / or after-sales services;
- Supervise and lead a team of Service Engineers / staff to provide pre-sales and after-sales services to customers;
- Collect and maintain customer voice for service and business development;
- Handle complaints and solicit customer’s feedback to improve service quality;
- Organize training to internal and external customers;
- Analyze statistical service data for service enhancement and improvement, and conduct case investigation;
- Monitor the performance of team members in order to maintain customer satisfaction;
Requirements:
- Higher Diploma holder in Computer Science / Electronic Engineering or related Disciplines;
- 5 - 7 years relevant working experience with 2 - 3 years in supervisory level is preferred;
- Practical experience in basic colour management and digital printing in office automation industry will be advantage;
- Strong ability in designing, describing, and managing the solution engineering;
- Excellent customer facing, communication and presentation skills;
- Good in writing and quantitative skills;
- Good command of written & spoken English, Cantonese and Mandarin.
We offer 5-day work week, competitive remuneration package and benefits to the right candidates.
Interested parties please apply with your full resume indicating EXPECTED SALARY in MS-WORD format.
All information provided will be treated in the strictest confidence and are used only for recruitment purposes. Personal data for unsuccessful applications will be destroyed after 3 months.
Company Info
Epson Hong Kong Ltd was established in 1980 under its parent company, Seiko Epson Corporation. With innovative technology, Epson has brought to Hong Kong a variety of high quality products including imaging & information products, a comprehensive range of electronic devices, POS solution & mini – printers and business solutions. To support our expansion, we are inviting high calibre candidates to fill the following position:
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