Requirements: 

• Bachelor degree
• 1 year or above experience in a technical support role (Fresh graduates are welcomed)
• Experience in the most common Unix platforms (Linux, Solaris, AIX, HPUX, Mac OS) and Windows Server platforms is a plus
• Strong communications skills in English (Both verbal and written) and outstanding interpersonal skills  

Responsibilities: 

• Serve as technical expert for all Privileged Access Management (PAM) products & help replicate problems
• Resolve customer escalations, perform root cause analysis, and drive process improvements.  
• Provide technical support to enterprise customers by both phone and email
• Work closely with Sales Engineers to ensure successful customer software deployments
• Participate in after-hours on-call support (once every 2 to 3 months)

Opportunities: 

• Work with Technical Support professionals to Support enterprise-grade integrated solutions to serve 5000+ Customers including over half of Fortune 50
• Exposure to the most updated technologies application in security and auditing software, identity & assess management, directory technologies, Cloud, SaaS and the newest Operating Systems on various platforms
• On-the-job training by experienced IT experts in helping you to acquire knowledge in different technical skills
• Participate in different stages of software product life cycle including development, release, support, etc. with the best engineering practices which inherited from Silicon Valley
• Occasional travel to the US for training, project kick-off and review meetings

All information gathered will be treated in strict confidence and solely used for recruitment purposes