Responsibilities:

• Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry
• Resolve problems/issues encountered by prospect/customer during their on-line journey or encounter with Blue
• Assist in application and policy service requirement such as post-sales call, case follow up call and policy retention
• Maintain good customer relationship and promote Blue services
• Assist in customer service project development (e.g. Chatbot)
• Perform ad-hoc task as required by management

Requirement:

• IIQE Paper 1, 3 and 5 are MUST
• Minimum 2 years’ experience in the  call center, telemarketer; and with customer service experience in life insurance products preferred
• University or post-secondary education preferred
• Strong customer-focus with excellent communication skills
• Effective customer engagement and relationship management
• Proactive, independent, self-motivated
• Positive attitude and able to work under pressure
• Call center operational effectiveness and innovation
• Compliance and regulatory knowledge and awareness
• Good command in both spoken and written English and Cantonese, proficiency in Mandarin is a plus
• PC literate in MS Office
• Less experience will be considered as Officer

This position is open to applicants of both sexes, persons from all racial groups and with disability. All information provided by applicants will be used only for recruitment purposes Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Company. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Company to do so, after which the personal data will be destroyed.