Head of HNW and Affluent Segment; 5 day (HK$85-90K x 13m; negotiable)

Our client is a famous Banking Group in HK. They are seeking a high caliber Section Head to join their team:

Responsibilities

• Build segmentation model to ensure that differentiated services and product offerings are provided according to segment needs
• Define the customer journey by analysing customer behaviour and needs, and propose initiatives for acquisition, cross-selling, service upgrades, as well as increased customer loyalty and retention, according to HNW and affluent segment’s defined value proposition
• Formulate cross-selling models with key stakeholders in the products, channels, and other product marketing teams
• Monitor the business and sales performance of channels and campaigns, as well as customer movement across key segments, and recommend tactical initiatives to achieve business targets
• Plan, implement, and monitor sales activities, marketing campaigns, and customer events

Requirements

• University graduate, preferably with a major in Business Administration, Marketing, Finance, or a related discipline.
• 8-10 years’ experience gained from the banking sector
• Proven track record in customer segmentation, product management, sales management, marketing campaign management, or business analytics

• Familiar with banking products and operations/service enhancement, with a keen drive to achieve success
• Proactive and innovative, with good organisational and problem-solving skills and a strong sense of customer centricity
• Strong strategic thinking capacity, with the ability to translate concepts into business initiatives
• Excellent communication and presentation skills, with a good command of both spoken and written English and Chinese

For more information, please send your resume complete with cover letter to: [email protected] knightrecruits.com 

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