Regional IT Business Intelligence and Pricing consultant (Freelance/Consultant)

Contract

• Monthly contract based (Freelance / Consultant)

Report to

• IT SSC & Asia Area Countries Coordination Director

Functional & Profile

• Analyzing business processes, Proposing KPI reports and Studying data warehouse interfaces to commercial and financial legacy systems, …
• Supporting CRM system : Customer segmentation, Promotion engine, Promotion performance reports, …
• Skills on Microstrategy – support questions from countries
• Supporting Pricing projects across the region

Governance

• Control Regional Application map on his domain
• Support countries business strategy
• Push to improve IT maturity
• Enforce project methodology to country IT
• Ensure project delivery (progress, quality, time, and cost)
• Support Group synergy
• Adhere to IT strategy in prioritizing and selecting projects
• Optimize countries internal processes
• Organize domain team workload, forecast future workload
• Ensure that business provides key business users, project managers and sponsors
• Facilitate application training and education to end users
• Encourage team to promote effective system usage to business users
• Build team expertise and knowledge for standard business model, specific business processes in Carrefour, and applications used in domain

Communication

• Lead internal team meetings
• Facilitate communication between IT departments
• Liaise with business managers, Asia IT, Group, and vendors
• Report project progress and Escalate sensitive or unresolved issues to Project Committees
• Participate to weekly meeting, Project committees and Steering committees
• Lead meetings with business and vendors on specific projects
• Keep tight communication with vendor from procurement until hand-over.

Application Management

• Acts as product owner for applications related to his project
• Ensure proper hand-over to Country IT team (training, help desk, processes…)
• Act as level 3 support between country support team (level 2) and vendor (level 4)
• Key PIC in escalation procedure

Budget

• Support IT Asia Director / Country IT director and PMO to build, plan and track budget
• Follow-up project budget
• Avoid deviations at project line level
• Report budget consumption to project steering committee and Regional IT management

Procurement

• Train & support Country PM to follow procurement procedures
• Communicate with vendors on major issues on support escalation or contract negotiation
• Supervise SLA best practice and monitoring
• Contact for vendor key account managers and sales force
• Support contract writing, renew
• Supervise country team member to monitor and follow up full cycle of procurement process, i.e. RFP to invoice payment.
• Meet each key vendor account manager and ensure good communication
• Carefully review each project and maintenance contract to ensure Scope of Works, cost, SLA, payment terms, etc.
• Support country project manager in case of blocking issue on contract negotiation or payment

HR

• Ensure resource availability, supervise recruitment
• Ensure team training
• Identify potential risk of turnover and discuss management for anticipation and mitigation
• Identify development or training required for team member and propose
• Initiate recruitment and support interview of new/replacement team member