Responsibilities:

• To provide operational support on on-site management, customer services and event management
• To provide quality customer services in handling over the residential units and other site operations e.g. customer services support with venue hirers and general visitors
• To coordinate with owners, contractors, property managers and URA colleagues in handling defect ratification works and other operational supports professionally and efficiently
• To conduct inspection and customer surveys, prepare defect records and other types of management reports e.g. visitor traffic
• To handle enquiries and complaints, and take follow-up actions in a timely and courteous manner
• To support other customer services works at multiple URA’s developments as required
• To supervise security guards and cleaners, coordinate and handle daily management

Requirements:

• Diploma holder or above
• Proven experience in handover of new development is an advantage
• Good command of written and spoken English, Cantonese and Mandarin
• Proactive and good interpersonal skills
• Customer-oriented and good communication skills
• Ability to work under pressure

For more information on the work of the URA, please visit the website at http://www.ura.org.hk.

Full resume with present and expected salaries should be submitted (i) via online application (please click this website address: https://careers.ura.org.hk/), (ii) by post to Director, Human Resources, Urban Renewal Authority, 26/F COSCO Tower, 183 Queen's Road Central, Hong Kong or (iii) by e-mail via clicking "Apply Now" (quoting the relevant reference details).

Closing date for application: 9 March 2020.  All applications will be treated in the strictest confidence and information provided will be used for the consideration of applications.  Applicants not invited for interview within four weeks from the closing date may consider their applications unsuccessful.

Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our “Personal Information Collection Statement Pertaining to Recruitment” for recruitment purpose only.  A copy of the Statement is available on our website and obtainable on request.  Applicants may be considered for other suitable positions in the Authority and all personal data of unsuccessful applicants will be retained for a maximum of two years.