Responsibilities:

• Handle and follow up customer enquiries and complaint in a professional manner
• Handle and follow up critical case including case management and investigation
• Handle ad hoc tasks in Service Department

Requirements:

• Diploma or above in any disciplines
• Minimum 2 years of solid Customer Service Hotline Experience (experience in electronic industry is preferred )
• Good command of spoken and written English, Cantonese and Mandarin
• Proficient in PC knowledge in MS Office, Chinese word processing (Chongjie/Quick)
• Detail-mined, self-motivated, strong interpersonal and communication skills
• Being customer-focused, people-oriented, patient, cheerful and positive
• Ability to thrive and multitask in fast paced energetic environment
• High emotional maturity and able to work under pressure
• Candidates with more experience would be considered as Senior Customer Service Officer
• Immediate available is preferred

Benefits:

• Double Pay
• Staff Purchase
• Group Medical & Insurance Scheme
• Dental Scheme
• Eye Examination
• Flu Vaccination Programme
• Health Check Plan
• Training Allowance
• Company Anniversary Holiday
• Marriage Leave
• Birthday Leave
• Substitute Leave 
• CSR Activities
• Discretionary Bonus

Interested parties please send full resume with present and expected salary to HR Manager by clicking "APPLY NOW" or by whatsapp 9473 2742

Personal data provided by job applicants will be treated in strict confidence.  All information will only be used for recruitment related purpose.

Visit us at http://www.hitachi-hk.com.hk/ for more information.