We are now looking for a talented Business Analyst to be part of our dynamic team. The incumbent will be responsible for gathering business requirements, validate technical requirements and be the subject matter expert of the platform and understand how associated system are integrated. The Business Analyst will need to work closely with internal business units and external vendors.

Key Responsibilities:

• Act as CRM platform (Salesforce) expert and provide technical and functional support
• Work across different business units, primarily marketing teams to understand, consolidate, define and prioritise technical requirements and business requirements for customer engagement initiatives
• Support CRM Solution Lead in project management and vendor management
• Define and validate technical specification documentation for system integration and collaborate with internal IT department and external vendors
• Conduct UAT/SIT including raising defects and following up with relevant teams to ensure defects are fixed
• Provide business support during cutover which includes doing business and technical validation
• Responsible for incident investigation and follow up with IT and external vendors to ensure a proper fix is in place and help communicate to the business on fix or workaround
• Understand platform limitations or capabilities and propose solutions to the business

Together with analytical skills, integrity and passion, our ideal staff should be:

• Possess a minimum of 5 years professionally relevant experience
• Experience in API integration between different platforms
• Strong analytical skills and excellent relationship management ability
• Strong background in business or system analysis. Excellent grasp of project analysis and project management experience would be strongly preferred
• Salesforce experience is a plus
• Effective verbal and written communication skills
• Skills in conceptualising creative solutions, as well as documenting them
• Strong teamwork skill by knowing to collaborate across different teams and good interpersonal skills at all management levels
• Able to adapt and quickly adjust to change
• Able to work in a face-paced environment
• Able to work with cross functional teams
• Willing to work outside their expertise
• Excellent critical thinking, creative thinking, innovative thinking skills
• Good facilitation and elicitation skills
• Good self-managing skills

You are invited to submit your application via this link.

If we have not contacted you within six weeks after your submission, please consider your application be unsuccessful this time. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 12 months from its completion and thereafter destroyed. Information provided will be used for recruitment and appointment purpose only. The Company will handle all personal data confidentially in accordance with the principles laid down in the Personal Data (Privacy) Ordinance.

© Swire Properties Limited 太古地產有限公司