Job Description:

• Set up Claims Guidelines for new products and prepare Claims Manual from time to time
• Assess and process claims application, involve in approving claims cases
• Lead and coordinate BAU system enhancement activities to meet business priorities
• Online Claims Platform development and service enhancement
• Set up Auto-Claims Rules
• Responsible for the provision of excellent insurance services to customers through different communication channels, including but not limited to telephone, email and digital platforms
• Handle enquiries and provide professional one-stop-solution to customers, which including assist in application, handle Complaint, Claims and other Policy services.
• Retain & Enhance customer relationship through varies customer interactions, such as conservation, post sales follow up, etc.
• Assist in monitoring day-to-day customer activities and service pledges, timely report problem and complaint to manager for improvement.
• Ensure compliance with internal control standards and regulatory requirements. 

Requirements:

• Degree holder, preferably in Business or relevant field
• Holder of FLMI or ICA qualification is preferred
• 5 years’ experience in claims in the life insurance industry, experience in customer service, setting online Claims Platform and Auto Claims Rules are preferred
• Customer centric mindset, problem solving skills and stress management 
• Self-driven, open minded and flexible
• Proficient in both spoken and written Chinese, English and Putonghua

Interested parties please send detailed resume including present and expected salary to us by clicking "Apply Now".

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