POSITION KEY RESPONSIBILITIES

Customer Inquiries

• Reply customer inquires by email – from Clients and/or from end recipients.
• Answer customer inquires via phone calls.

Outbound Escalation 

• Assist vendors to check with Clients for questionable cases (eg. Incomplete address, returned)
• Send emails to recipients to clarify delivery addresses.

Documentation

• Prepare monthly CS reports.
• Analyse CS cases and provide suggestion for improvement.
• Update guidelines to share with vendors.

TEAMS INTERACTIONS

Customer Care Officer will deal with:

• Asian and Middle East suppliers in over 20 countries.

• Global Rewards teams in Hong Kong, India, USA & Mexico:
  • Project management,
  • Procurement,
  • IT.

PROFILE

•  Form 6 graduate or above with a minimum of 2 years’ experience in customer service, data processing, clerical or administrative support.
• Excellent interpersonal skill and persistent in solving problem for customers
• Organized, disciplined and serious in meeting service levels.
• Able to work independently yet a good team player
• Fluent in English, Mandarin.
• Good communication skills (oral & written in Chinese and English).
• Familiar with Microsoft Office especially EXCEL
• Comfortable in multi cultural environment. 

OTHER INFORMATION

Full time job based in Hong Kong.

Start date : ASAP

Excellent remunerations will be offered to the right candidates. Interested parties please email your C.V. with current and expected salaries to us.