Responsibilities:

• Work closely with internal parties to handle customer comments, feedback or complaints and provide best solutions for building excellent customer relationship and the service culture
• Collect feedback & reflect customer needs and expectation to the Group
• Handle customers' inquiries
• 5-day work week with shift mode (10:00-19:00) / other work shifts as scheduled by superior
• Holidays shift is required

Requirements:

• Diploma or above
• Native Japanese speaker / JLPT N2 or above; good command of spoken and written English is preferable
• Customer oriented with a positive attitude
• Able to demonstrate high level of customer service orientation
• Good communication and problem solving skills
• Good PC skills in MS Office
• Fresh graduates will also be considered

We offer attractive remuneration and fringe benefits to the right candidates. Please send us the application by clicking the "Apply Now" button, together with a detailed resume, stating current and expected salary.

(All personal data provided by job applicants are used only for recruitment purpose and will be treated strictly confidential. Unsuccessful applications will be properly disposed within 3 months.)