The role will report to the Chief Customer Officer, mainly responsible for Mainland China projects with the objectives to

1. Lead the execution of digital customer experience strategy and delivery of digital products
2. Ensure digital products delivers the organization’s business objectives

Main Responsibilities

• Provide end to end accountability for product management and smooth delivery and operation of various digital products in the Digital Customer Experience team, including digital customer channels (eg website / mobile app / 3^rd party platforms), digital business tools (eg sales and marketing automation tools)
• Responsible for requirements gathering and definition, prototype development, defining customer journeys and business value including recommendations to challenge status quo to deliver business value such as drive conversion, top line revenue, user experience, measurement and tracking of business value (KPIs, ROI)
• Deliver projects on time and budget ensuring quality standards are met
• Manage overall delivery process and stakeholder alignment with Business and IT stakeholders including Marketing, Sales, Legal, and other departments as well as external agencies /partners
• Work with Digital Integrators in the end to end delivery of products
• Plan and lead in product co-creation design sessions with stakeholders, including requirements, process design, prototyping and manage all deliverables.
• Work with IT development team, external partners and related stakeholders to define technical solution, integration across modules and other systems, manage development and testing activities towards product acceptance.
• Review technical solution, prepare testing documents and data conversion documents as required to verify that specifications are met
• Production support for digital products such as root cause analysis and implement preventive and corrective measures to meet business and performance needs
• Ensure all project stakeholders are updated on progress, create deliverable for steering committee and governance

Experience

• Proven experience as a Digital Product Manager effectively taking ownership and managing multi-track and large-scale projects from initialization through to product delivery 
• Experience in eCommerce, SEO/ SEM, Analytics, with understanding of current digital marketing best practices and strategies, passion for digital customer channels and analytics
• Tech-savvy professional with in-depth understanding of technology design and solution to enable our product goals
• Hands on technical expertise with digital product / software development such as HTML/CSS and mobile app development, Content Management system, CRM systems
• Strong vendor and stakeholder management
• Ability to handle multiple projects and re-prioritization
• Degree holder with 8-10 years of relevant experience
• China project experience is a must
  
  

Competitive remuneration package and fringe benefits will be offered to the right candidate. Interested parties please click the below "Apply Now" button.

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