Responsibilities:

• Deliver excellent customer service to customers buying online or in our shops
• Provide quick response to customer enquiries on products, order status and after sales services through phone, emails or other instant messengers
• Coordinate with various internal and external parties to ensure timely, efficient and effective service to customers
• Maintain familiarity with company’s products and policies
• Support the frontline operation and preparing different reports
• Assist in other ad-hoc assignments as required

Requirements:

• Willing to work as telephone operator in CS role
• Strong communication and problem-solving skill
• Hardworking, self-motivated, able to work independently and under pressure
• Mature, responsible and detail minded
• Hands-on experience from retailing would be an advantage
• Familiar with MS Word and Excel