John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd. Our IT Team invites applications for the following position:

The Job:

The Manager, Infrastructure will assist Head of IT & Digital to formulate the IT Strategy of infrastructure and operations service for the John Swire & Sons (H.K.) Limited and deliver a scalable, innovative, secured, high available network and systems operations to support enterprise applications and collaboration in line with business priorities and needs, in addition to manage all aspects of technical support service and information security operations, and the Service Desk.

• Formulate IT infrastructure and communications strategy covering fixed and mobile network for voice/video/data, communications and collaboration, cloud computing platform, server, storage and virtualization, IP telephony, mobility platform.
• Select, evaluate, recommend, adopt technologies, tools, to support the delivery of infrastructure strategy, support new business and systems initiatives, improve the scalability, performance, cost effectiveness & efficiency of the infrastructure, communications, and architecture; manage technology lifecycle.
• Oversee infrastructure project lifecycle, including planning & budgeting, requirement analysis, design, installation, quality assurance, commissioning, troubleshooting; ensure the corresponding technology and services are delivered in good quality, meet requirements, within budget and timeline.
• Define standards, guidelines, manuals, script documentations on infrastructure & architecture for central site and all operating companies.
• Secure internal/external/remote network, systems, end user devices, safeguard data/information security in data center sites of all companies for internal/external access of employee, customers, and partners; ensure audit and IT/IS policy compliance.
• Lead Service Desk Team to provide successful resolution of technical issues; ensure optimal and tailored service is provided; and improve service quality and efficiency.
• Lead infrastructure & technical support team to deliver infrastructure projects, quality level three technical support, build comprehensive manual of architecture design and implementation guideline to provide professional consultancy advice and troubleshooting support to technical/ operations/solutions team; monitor the performance and KPIs.
• Lead, coach, motivate and develop a high performing team, including training and career planning.

Requirements:

• University degree in Computer Science, Information Technology or related field
• Professional qualification in PMP / ITIL / CISSP / CCIE will be an advantage
• At least 15 years of working experience in IT infrastructure project and operations, in which 5 years are in a managerial position.
• Solid experience to manage large-scale IT infrastructure project, cloud computing platform and data center management, including Server, SAN storage, virtualization, LAN/WAN, firewall, VPN, system monitoring, disaster recovery, etc.
• Hands on experience on wide infrastructure products, e.g. Windows / Linux Operations System, IBM / HP / DELL all series of server, IBM / HDS SAN storage, VMWare / Citrix virtualization, Microsoft platforms AD / DNS / Exchange / SQL / Office365, Cisco / Checkpoint / F5 network device, HP BSM, etc.
• Solid Experience on cloud computing project on IaaS / PaaS / SaaS / etc.
• Experience to lead service desk team and technical support operations team, manage projects and VIP user support in large cooperate company
• Good leadership and people management skills. Work independent and innovative with good technical, analytical and problem-solving skills
• Good communication, interpersonal and presentation skills with the ability to communicate in both verbal & written English and Chinese

Application:
We offer a competitive package to the right candidate. Qualified and interested parties please send application quoting the above reference number and detailing contact information, education and employment background, and salary expectation through one of the following means:

Postal address:
Head of Staff Department
John Swire & Sons (HK) Limited
GPO Box 1, Hong Kong
Fax number: (852) 2946 8402
Email by clicking "Apply Now"

Only shortlisted candidates will be contacted.

We are an equal opportunity employer. All applications received will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Swire group. (Please indicate clearly on your application if you would not like to be considered for other positions within the group.) Unsuccessful applications will be destroyed after an appropriate time.