About Baxter

Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anaesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

What You’ll Be Doing

It’s impossible to list everything you’ll do here because every day is different. But a few things are clear, you’ll:

• Perform and handle QA activities in general office and technical service center, including but not limited to: product release, product return and repackaging related activities to ensure the compliance of GMP, GDP, Baxter’s requirement, Hong Kong and Macau regulatory requirements.

• Handle customer complaints effectively, ensure timely closure and escalation of quality incident and maintain customer satisfaction according to Baxter’s requirement. Prepare complaint investigation report. Monitor and review complaint metrics against targets to provide oversight for improvement.

• Coordinate cross-functional team and 3^rd party’s warehouse to prepare internal audit and DH inspection. 

• Manage supplier qualification process. Conduct audit to 3rd party warehouse as an audit team member. Coordinate with cross-functional team and regional Supplier Quality to ensure Baxter’s requirement is met. 

• Support to manage 3^rd party’s and distributor’s warehouse performance.

• Ensure implementation of Baxter Quality Management System at local level includes document control management.

• Support for NCR/ CAPA and change control.

• Handle ad hoc projects as assigned by QA Manager.

• Tracking regulation issue and update for medical device MDR

• Maintain an efficient MDR system in compliance with the local authority’s regulation and Baxter Global Requiements.

• Provide MDR awareness training to all staff and vendor in Baxter Hong Kong office.

• Handling MDR reporting and submission according to Baxter and Hong Kong regulatory requirements

• Track MDR cases and perform case follow-ups as needed.

Do you have what takes to build a career here?

• Bachelor degree or above in related scientific discipline

• Minimum 2 years of relevant experience in pharmaceutical or medical device industry

• Ability to work independent with a great team play spirit and well organized.

• Fluency in spoken and written English, Cantonese and Mandarin.

   

Why Baxter?

A Career That Matters

Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.

Apply today and experience a career that matters!

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.