Role

To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates

Working Arrangements

• Initially a 12-month casual role
• Working hours will vary Monday - Saturday, 7:30am - 10:30pm
• You will be required to work a variety of days and specific shifts cannot be specified before your rota is released, 2-4 weeks in advance
• A flexible approach to working is essential for this position as opening hours can vary according to business need
• Hourly Rate - HKD 145 - HKD 175 per hour

Key Responsibilities 

• Provide a high level of customer service
• Prepare equipment and test environment per company procedures to deliver testing
• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
• Explain the test process to candidates and deal with other queries as required
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Requirements

• Fluent in communicating in English, both verbal and written, as well as Chinese
• Good face-to-face communication skills with experience in a customer facing role
• Ability to work with procedures and policy
• Strong attention to detail
• PC literate
• Ability to deal with conflict and work under pressure

Interested parties may submit your full resume and cover letter via Apply Now.

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