Responsibility: 

• Customer support and trouble-shooting through phone, email, remote application or onsite. Incident log reporting and closure
• Provide on-site application installation and maintenance service
• Periodic visit to customers, gather user requirements and documents for business processes
• Delivery of customer needs to leaders and sales team for promotion of sales for products and services

Requirements: 

• University graduate in computer science or related disciplines
• 1-2 years working experience in information technology, preferably with a background in ERP
• Negotiation and interpersonal skills, ability to communicate clearly and influence both internal and external parties
• Able to self-manage and work independently
• Patient and able to establish and build good customer relationships
• Able to work under pressure in a fast paced environment
• Occasional traveling is required
• Excellent command of spoken and written English & Putonghua is advantageous
• Excellent telephone etiquette and training skills

We offer comprehensive remuneration, bonus and benefits. Successful candidate will have comprehensive training.

All information collected will be kept in strict confidence. Data collected will be used for recruitment purpose only. Shortlisted candidates will be notified in 3 weeks.