Job Responsibilities:

• Responsible for handling customer enquiries and feedback via Social Media and other written channel in a professional manner
• Resolve and analyze customer's post and comments, and proactively follow up with related parties for services improvement
• Consolidate social media statistics, analyze customer satisfaction result and prepare reports to share insights with different stakeholders to amplify the platform performance
• To undertake ad-hoc projects / tasks as assigned
• Work closely with the client and other departments to provide professional customer experience and relationship building

Requirements:

• University degree in communications, digital media, marketing or a related field with a minimum of 5 years’ relevant experience
• Proven hands-on experience in managing social media
• Excellent command of written English and Chinese
• Creative and mature with ability to work independently 
• Good interpersonal and communication skills 
• 5-day work/week, willing to work off hours. 
• Agency background is an added advantage

Benefits:

• Attractive salary package
• Attractive year-end bonus
• Exposure to a well-known global banking company
• Excellent career progression
• Staff Training
• Five-day work per week
• Birthday Leave, General Holiday and Medical Allowance

We offer attractive remuneration package, commensurate with candidates’ qualification and experience. Interested parties, please send your application letter, detailed CV including date of availability and current and expected salary by clicking "APPLY NOW". Only short-listed candidates will be notified for an interview

All information received will be kept in STRICT CONFIDENCE and only for employment-related purpose.

For more information about Fimmick, please visit our website www.fimmick.com.