Customer Service Representative - Call Centre
Allianz Worldwide Partners (Hong Kong) Limited
- Company Industries：Insurance/Pension Funding
Job Information
- Post Date：2020-03-25
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：2 years
- Qualification：Non-Degree Tertiary
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Tele-sales (Telemarketing)
Job Description
To provide high levels of customer service for the clients and customers of Allianz Partners on product and service enquiries received via the service hotline for Travel Insurance, Road Side Assistance and Extended Warranty
Responsibilities:
- Handling customer's enquiries and complaints in professional manners via the service hotline.
- Respond quickly and politely to all inbound calls, client and service partner with the professional service standard at all times.
- Complete other work as assigned by supervisor.
- Shift work required.
Requirements:
- Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage.
- 1-2 years of working experience within a call centre environment, experience with Road Side Assistance or Travel Assistance would be highly preferable.
- Excellent teamwork, interpersonal and communication skills.
- Perfect discipline in attendance and punctuality.
- Good analytical and problem solving skills.
- Good command of English, Cantonese and Mandarin (verbal and written).
Application Process:
A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary to Human Resources Division, Allianz Worldwide Partners (Hong Kong) Limited by clicking "Apply Now" button.
Personal data collected will be used for recruitment purpose only.
Company Info
Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: http://www.allianz-partners.com
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