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Assistant Manager, Quality & Operations Control

G4S Secure Solutions (Hong Kong) Limited

  • Company Industries:Property Management / Consultancy

Job Information

  • Post Date:2020-03-26
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:4 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:http://www.g4s.com

Job Description

Responsibilities:

 

- Help to prepare operation risk / compliance related report, ensure timely completion of quality control and risk assessment.
- Perform regular call monitoring to ensure quality and compliance standards are met
- Visit branches, roadshows or outreach site occasionally for control checking
- Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Coach and train frontline staff on a regular basis for control perspective
- Comply with internal guidelines, legal and regulatory requirements when delivering job duties  


 

Requirements:

- Higher Diploma or above
- As least 4 years' relevant experience preferably in banking industry 
- Strong knowledge in retail banking products and operation
- Good command of written English and Chinese

 

Interested and suitably qualified candidates should send their applications and resumes including present and expected salary to:

The Human Resources Services Department
G4S Secure Solutions (Hong Kong) Ltd
1st Floor The Securicor Centre
481 Castle Peak Road, Hong Kong
or visit our career center website http://greaterchinajobs.g4s.com

Our Company is an equal opportunity employer and welcomes applications from all qualified candidates. The personal data provided will be used for consideration in your application for the applied post and other suitable positions in the G4S. Applications who are not invited for interview within 6 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.

Company Info

About G4S (now part of Allied Universal) – Asia-Pacific 

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expands Allied Universal’s footprint and infrastructure on a global and local level. Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. In Asia Pacific, we have an extensive network of offices and more than 190,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com

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