Customer Service and Telemarketing Manager
CT-INC. Limited
- Company Industries:Trading and Distribution
Job Information
- Post Date:2020-03-26
- Career Level:Senior
- Location:Not Specified
- Yr(s) of Exp:10 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Tele-sales (Telemarketing)
Job Description
Job Description
- Lead the Call Centre Team
- Manage the team to promote/cross sell products to new and existing customers through inbound/outbound calls.
- Monitor and control the inbound and outbound call activities in order to achieve the business targets and ensure all customer service and telemarketing staffs are comply with internal guidelines and regulatory requirements.
Main Responsibilities:
- Lead the customer service and telemarketing Team, professionally interacts with customers
- Set objectives to the customer service and telemarketing staff, monitor their performance so as to improve the sales achievements
- Monitor the job efficiency, achieve the goals and manage the manpower planning
- Give guidelines to the customer service and telemarketing staff for handling the non-routine cases
- Review on working procedures of the customer service and telemarketing staff productivity and sales achievement regularly
- Provide training to the customer service and telemarketing staff for handling inbound/outbound calls efficiently and independently
- Motivate customer service and telemarketing staff to achieve sales target and enhance the job satisfaction
- Ensure all customer service and telemarketing staff are comply with the internal guidelines, legal and regulatory requirements
- Handle escalated complaints cases and issues
- Manage the development of e-commerce related program to enrich customer experience
Incumbent Requirements:
- Post-secondary education with at least 5 years’ relevant experience
- Good in sales motivation with strong sales management skills
- Have previous experience in a sales role either within a hotel or a golf club will be advantageous.
- Fluent in Mandarin, Good command of written spoken English & Chinese
- Independent, detail-minded, Self-initiative and able to work under pressure
Company Info
Company Overview
(A member of Kuiyi International Limited)
CT -INC. is a wholly-owned subsidiary of Kuiyi International limited. It has been set up for 13 years since 2008, managing more than 30 brand developments in Hong Kong, Shanghai and Beijing etc. With the blend of traditional approaches and innovation to business strategy, we pragmatically develop China and Global markets with our business partners, in area of prestige brands in Cigar, Magazine and Smoking Accessories。To cope with our business expansion needs, we are now seeking the high caliber professional to become part of our team.
(A member of Kuiyi International Limited)
CT -INC. is a wholly-owned subsidiary of Kuiyi International limited. It has been set up for 13 years since 2008, managing more than 30 brand developments in Hong Kong, Shanghai and Beijing etc. With the blend of traditional approaches and innovation to business strategy, we pragmatically develop China and Global markets with our business partners, in area of prestige brands in Cigar, Magazine and Smoking Accessories。To cope with our business expansion needs, we are now seeking the high caliber professional to become part of our team.
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