Responsibilities:   

• Primary customer interface to coordinate customer requirement to lab operations.
• Provide friendly and professional pre-sale and post-sales throughout order transaction.
• Handle sample registration and release of test report.
• Handle customer enquiry on service capacity, quotation, reporting status, report contents and complaints.
• Follow up with customer on missing information and samples.
• Provide regular summary report to customer regarding the lab service.

Requirements:

• Minimum 3 years’ relevant experience in laboratory testing company (Candidates with less experience will be considered as Customer Service Executive).
• Highly-organized, able to work independently and capable of working under pressure with multi-task assignments
• Good command of English and Chinese
• Familiar with European regulations/standards is an advantage.
• Having the experience of component sorting is an advantage.
• Immediately available is an advantage.

If you are in line with our strong values: Trust & Integrity, Commitment, Innovative Mindset, you are welcome to apply.