Responsibilities:

• Deliver training programs to staffs related to skills/ knowledge in areas of customer experience
• Coordinate Customer Service training programs and other CS-related training in line with the CS recruitment schedule
• Drive quality assurance programs and perform related quality management tasks like call monitoring etc
• Support training administration including class enrollment, record updating, reporting and related logistics to launch training programs in a smooth and effective way;
• Identify training needs to constantly upgrade the overall service delivery from the CS team
• Assist in ad-hoc duties as assigned

Requirements:

• Dip Above with 4 years’ experience
• Experience in banking/ call centre industry and/or customer service is preferable
• Excellent facilitation and training skills, passionate in training and people development
• Strong communication and interpersonal skills
• Good planning, organizing and analytical skills
• Good command of spoken and written English & Chinese and Mandarin
• Proficient in MS Office applications (Word, Excel, PowerPoint etc.)
• Mature, self-motivated and result oriented

About work:

• Working location: Quarry Bay/ Kwun Tong