Responsibilities:

CLIENT RELATIONSHIP MANAGEMENT (CRM):
• Understand the VIPs’ profile and behaviors
• Analyze client data to increase client knowledge & provide action plan to achieve CRM KPIs
• Client Loyalty management: Increase the loyalty of the VIPs
• Design and execute CRM strategies encouraging client retention and loyalty (GOAL program)
• Manage Client Community to ensure sales staff keep abreast of the latest CRM strategy (newsletter, annual seminar)

EVENTS:
• Coordinate with both service teams & partners to organize Boutique cocktails, Events and Seminar during peak seasons to capture traffic and generate additional sales.

AFTER-SALES SERVICE (CS):
• Enhance Customer Service
• Implement CS tools to increase client satisfaction: engraving machine, quick CS services.

Requirements:

• Degree or similar qualification in a relevant discipline
• Minimum 4 years experience working in similar position
• Knowledge in the hospitality industry is an advantage

We offer an attractive remuneration package to the right candidate. Interested parties, please send your detailed resume with current and expected salary to us by clicking "APPLY NOW"

Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.