Job Description

• To handle escalated complaints in a timely and professional manner;
• To conduct thorough investigation and identify the root cause;
• To resolve complaints satisfactorily and properly in accordance with the company standards;
• To collect and process customer feedback to drive continuous improvement on services or products;
• To suggest measures for possible service or product enhancement;
• To assist in other ad-hoc assignments and projects.

Requirements

• HKDSE/ Diploma or above;
• At least 2 years' customer service experience in complaints handling (Telecommunication industry is preferable);
• Good communication, presentation, interpersonal, analytical and problem solving skills;
• Patient, detail-minded, mature, independent and responsible ;
• Good written and verbal communications skills for both English and Chinese;
• Familiar with MS Office;
• Candidates with less experience will also be considered.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

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