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Technical Support Officer (Hotline)

Studio A Technology Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2013-08-13
  • Career Level:Entry Level
  • Location:North Point
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Salary:HK$11K - HK$13K
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Support  Mobile / Wireless Communications  
  • Benefits:Medical insurance

Job Description

Job Duties :

  • Provide technical support for customers (handling hotline)
  • Provide on-site technical support and repairing services (if required)
  • Maintain daily service support log
  • Mac Knowledge

Job Requirements:

  • Diploma holder in Computer Science, Electronic Engineering, Information Technology or related disciplines
  • Strong technical knowledge and solid experience in Mac service
  • Strong technical knowledge with at least 2-year solid experience in mobile networking technical & users support
  • Knowledge on email messaging, preferably with background in MAC Server
  • Working experience in Telecommunication industry is preferred
  • Polite, responsible with good communication & interpersonal skills
  • Self motivated with good analytical and troubleshooting skills
  • Able to work independently
  • Good command of English and Cantones, knowledge of Mandarin is an advantage
    Shift duty is required
  • Immediate available is preferred

Compensation and Benefits: 

  • Decent base salary
  • Comprehensive product training provided by Apple
  • Employee discount on product purchasing in store
  • More details will be discussed in person during the interview.
  • 12 days annual leave
  • MPF, KPI

Contact info:

Please email a full resume including personal particulars, employment history, present / expected salary and contact phone number to email address: fredtsang@studioa.com.hk. All information received will be kept in strict confidence and only for employment-related purpose.

Company Info

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