Operations Associate (Back Office) – KYC / Client On Boarding
FXCM Global Services (HK) Ltd
- Company Industries:Financial Services
Job Information
- Post Date:2020-03-27
- Career Level:Entry Level
- Location:Not Specified
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Order Processing & Operation / Settlement
Job Description
Key Responsibilities (not limited to):
- Conduct KYC (Know Your Client) review on new client relationships
- Process investment trading account applications compliant with regulatory requirements
- Handle existing clients’ account maintenance requests
- Perform financial transactions within Back Office systems (deposits, withdrawals, transfers, etc.)
- Liaise with internal departments to ensure smooth client onboarding experience
- Provide customer service via email
- Assist with ad hoc projects as assigned
Experience & Skills:
- Degree holder in any discipline. Fresh graduates are welcomed. Major in Accounting, Finance, Economics, or Business-related.
- Experience in Finance / Banking / Customer Service industries is an advantage.
- Fluent in English (verbal and written)
- Good interpersonal and customer service skills in English, Cantonese and Mandarin
- Proficient in Microsoft Office (Words, Excel, PowerPoint, Outlook) and English & Chinese word-processing
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment
- Attention to detail, accurate, responsible, independent, initiative, customer-oriented
Career Development and Opportunities at FXCM:
- High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
- Wide range of job rotation may be available within the department: New Accounts, General Operations Treasury, Operations Sales Support, and Trainer
- International offices job training opportunities for high performers
- Excellent learning opportunities in worldwide FX regulations
- Professional finance knowledge
FXCM Serving Community & Employer of Choice
We are dedicated to serving the Community by awarded the “Caring Company Logo” for 2017 to 2020 and fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018. We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.
Leading Remuneration & Supportive Package:
Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus / Employee Referral Bonus Program / Team Building Internal Lunches / Monthly Birthday Staff Party / Annual Party / Complimentary Weekly Fruit / Work from Home arrangement / Choice of MPF Providers
Work-Life Balance:
5 day Work Week / 20 days to 25 days Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / 5 days Marriage Leave / Serve for Community Events.
If you are ready for a new challenge in your career, please send your detailed resume, cover letter with current and expected salary and availability via selecting "APPLY NOW" below.
Please visit our Website: http://www.fxcm.com for reference.Information provided will be treated in strict confidence and only be used for recruitment-related purposes.
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