Job Responsibilities:

Main Duties: eKYC and Customer Onboarding 

Project Lead

• Develop and implement eKYC strategy, policies and standards to ensure alignment with the regulator
• As a eKYC project lead, covering 2018 HKID implementation, 2003 HKID upgrade, and implementation of non-permanent HK resident ID authentication solutions and provide solution for loans platforms
• Arrange and complete all UAT and UAT resources for all projects relating to eKYC
• Be a key driver of customer experience
• Monitor external vendor service levels, escalate when necessary
• Collaborate with external and internal stakeholders and functions, including Product teams, Financial Crime Compliance, Technology Risk Management, Anti- Fraud teams, IT, PMOs and external vendors.

 eKYC and Customer Onboarding Operations

• Manage end-to-end client onboarding process and regular KYC review activities for clients
• Responsible for 1st level check on AML / Customer Due Diligence exceptions
• Provide subject matter expertise on potential key risks identified during the due diligence review and escalate to Financial Crime Compliance team
• Organize training and awareness of eKYC and Customer Onboarding to livi and Call Centre staff
• Participate in ad-hoc exercise in response with the inspections and examinations by auditors, authorities, or regulators.

 Secondary Duties: Deposits and Customer Account Maintenance

• Responsible for Data Access Requests, change of customer data in core systems
• Perform appropriate checks, manage suspension and closure of accounts according to livi policies and guidelines
• Responsible for maintenance of daily deposit rates
• Comply with the Bank’s and regulator’s polices on protecting customer data confidentiality and the Operations Policies and Procedures
• Maintain and enhance Operations related functions on livi APP, Core banking systems, UNC Messaging system and any Operations related applications that maybe relevant

 Qualifications:

• Bachelor’s degree or above with a minimum of 6 years of banking experience
• Solid experience on Know Your Customer/ AML/ CDD and Customer Onboarding preferably for both retail and corporate customers
• Good knowledge & understanding of banking operations and products such as personal and corporate retail deposits and transfers, debit/credit cards, customer account maintenance
• Able to communicate effectively to customers and colleagues
• Self-motivated with strong analytical mind and creative thinking
• Good report writing skills and presentation skills
• Excellent command of both spoken and written English and Chinese, including Putonghua

We offer competitive salary package to the successful candidate.  If you are interested in joining this exciting team, please send your full resume including your CURRENT and EXPECTED salary for our consideration.