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Lifestyles Concierge (Japanese Speaker)

Aspire Lifestyles (HK) Limited

  • Company Industries:Others

Job Information

  • Post Date:2020-03-29
  • Career Level:Entry Level
  • Location:Not Specified
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Tourism / Travel Agency

Job Description

This position is responsible for delivering professional and expect concierge services to our customers. This individual serves as a role model for other Aspire Lifestyles Concierges and upholds the highest levels of customer service and quality.

It includes the planning, coordination and organization of the daily activities of the concierge   service delivery platform in the Tokyo, Japan concierge service center.

Specific Responsibilities

  • Handles customer requests on behalf of our clients, via phone, email and/or chat
  • Researchers and fulfils requests from customers globally in areas including dinning, entertainment, travel, sports & recreation including golf, shopping, and unusual requests
  • Provides accurate and timely information regarding requests
  • Communicates responses in a clear, professional, timely and concise manner

Required Experience and Skills

  • Current service delivery center and concierge experience
  • Bachelor’s degree
  • Strong interpersonal skills
  • Ability to work flexible schedule to include nights and weekends
  • Fluency in Japanese and Bilingual with an excellent oral and written in English & Cantonese

Interested candidates are invited to email your detailed resume and expected salary by clicking "Apply Now". We will offer competitive package and ongoing training to the right candidate.

For more information on our company, please visit: www.aspirelifestyles.com

The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application has been unsuccessful

Company Info

The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.

We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.

With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:

• Industry-leading Concierge Services

• End-to-end Airport Services

• Custom-built Benefits and Experiences

• Comprehensive Travel & Medical Assistance

• Travel Security Advice

• Health and Wellness Expert Advice

• Online Destination Reports

• Auto and Home Assistance

• Customisable Digital Solutions

To learn more about Aspire Lifestyles, please visit our website www.aspirelifestyles.com.

Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
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