Responsibilities:
• Provide helpdesk support and technical services over the phone or email
• Provide accurate information on IT products and services
• Determine the best solution based on the issue and details for in-house users
• PC hardware and Software installation
• Perform daily routine task and system operation
• Assist in IT infrastructure setup, email service and system backup operation

Requirements:

• Higher Diploma or above in Information Technology, Computer Science or equivalent
• At least one year working experience in ability to diagnose and resolve basic technical issues on desktop and network problem
• Proven experience as a help desk technician or other customer support role that are related to Mac and Windows platform
• Server, Windows-based PC, applications and Mobile devices
• Knowledge of Lotus Notes, MSOffice, Power Pivot, Windows 7 and Windows 10 are preferred
• Good command of written and spoken Chinese and English
• Good team player with effective communication and self-motivated and willing to learn