Customer Service Executive
Chubb Insurance Hong Kong Limited
- Company Industries:Insurance/Pension Funding
Job Information
- Post Date:2020-03-29
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:1 years
- Qualification:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Others
Job Description
The job:
You will support continuous business growth by providing distinctive customer services to all our business units and operations of consumer lines.
As a CSE, a typical day would include:
- Provide market-leading service experience that includes, general enquiry, insurance coverage enquiries, complaint management and claim procedure for direct customers and key partners
- Conduct inbound and outbound service calls, offering phone insurance enrolment services to customers and policy retention activities
- Explore cross-selling opportunities, where appropriate
- Manage email correspondence & address customer enquiries
- Perform customer servicing activities in support of key business strategies
- Support ad hoc job duties related to customer service, as required
What you will need:
- IIQE Paper 1 and 2 are required
- At least 1 year experience in customer service or call center, preferably in Insurance Industry
- Good command in both spoken and written English and Cantonese
- Proficiency in Mandarin is a plus
- Proactive, independent, self-motivated with strong interpersonal
- PC literate in MS Word, Excel and Access
Less experience will be considered as Temporary Customer Service Executive
Want to know more about Chubb? Click here
Interested? Please send your resume by clicking “Apply Now” below.
Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Chubb recognises the positive value of inclusion and promotes equality. We welcome and encourage job applications from people of all backgrounds.
Company Info
About Chubb in Hong Kong SAR
Chubb is the world’s largest publicly traded property and casualty insurer. With both general and life insurance operations, Chubb has been present in Hong Kong SAR for more than 90 years
via acquisitions by its predecessor companies. Its general insurance operation in Hong Kong SAR (Chubb Insurance Hong Kong Limited) is a niche and specialist general insurer. The company’s product offerings include property, casualty, marine, financial lines
and consumer lines designed for large corporates, midsized commercial & small business enterprises as well as retail customers. Over the years, it has established strong client relationships by offering responsive service, developing innovative products and
providing market leadership built on financial strength.
More information can be found at
www.chubb.com/hk.
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