Helpdesk and Desktop support service Engineer
IT Channel (Asia) Limited
- Company Industries：Information Technology
Job Information
- Post Date：2014-03-12
- Career Level：Middle
- Location：Central
- Yr(s) of Exp：3 years
- Qualification：Non-Degree Tertiary
- Employment Type：Contract, Full Time
- Job Function：Hardware Support Network & System
- Benefits：Five-day work week Transportation allowance Travel allowance
Job Description
Key Responsibilities:
- Answer call from users
- Create, update, close tickets in ticketing system
- Provide resolution to desktop end-users on the phone
- Provide break and fix service to PC and printing devices
- Produce daily, weekly, monthly reports
- Perform routine health check to servers
- Knowledge of MS Exchange, Active Directory, VM is advantage
Basic Qualifications:
- Higher diploma in IT services and related discipline
- 3+ years’ work experience in relevant field
- Experience with Windows, MS Offices and MAC
- MCSE is advantage
- Ability to simplify problems and communicate complex problems
Interested parties, please send your resume and application letter (in Word Format with expected salary) to itc-jobs@itchannel.com.hk
Company Info
With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers,
helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.
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