Client Care Executive, Personal Client
Resource Solutions Consulting Hong Kong Limited
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2020-03-30
- Career Level：Entry Level
- Location：Not Specified
- Qualification：Not Specified
- Salary：Base salary + high commissio
- Employment Type：Full Time, Permanent
- Job Function：Call Centre
Job Description
The primary purpose of this position is to support the handling of Client contacts received through inbound telephone calls, no sales-target quota requires.
You will be responsible for
-
Strategy
- The primary purpose of this position is to support the handling of Client contacts received through inbound telephone calls
Business- To ensure professional, efficient and quality service to Clients;
- To accept and execute Client instructions;
- To ensure efficient problem and complaint resolution;
- To cross-sell additional Bank products and services;
- To capture Client feedback for future improvement;
- To capture the nature of Client contacts;
- To perform attrition gating;
- To meet productivity standard;
- To acquire product knowledge and service skill through staff briefing and coaching from Team Manager
Processes- To answer Client enquiries;
- To execute Client instructions and requests;
- To handle Client complaint
Risk Management- To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same. ( for Managers or Officers);
- To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre. (for all levels of staff);
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. (for all levels of staff);
- To comply with all relevant policies and procedures covering regulatory, local and group requirements. (for all levels of staff)
Regulatory & Business Conduct- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate-
University Graduate
Apply now to join the Bank for those with big career ambitions.
Company Info
Resource Solutions is a provider of recruitment process outsourcing (RPO) solutions. Part of the Robert Walters Group, we have delivered these solutions to leading organisations since 1997. We constantly manage a recruitment budget of over £650 million on behalf of our clients, hiring more than 16,500 employees for them each year. Our business has considerable resources at its disposal, operating from a network of 53 offices in 24 countries. We work in partnership with organisations, managing everything from global accounts with demanding resourcing strategies to single sites with low recruitment volumes. As one of the original pioneers of RPO, we have a vast amount of industry expertise. This is reflected in our client portfolio, which includes everyone from major blue-chip companies to small and medium size enterprises.
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