"If you were born without wings, never prevent them from growing"

Gabrielle CHANEL

Vision  

The ultimate house of luxury defining style and creating desire now and forever.

Purposes

-          The Retail CEM Manager plays a key role in driving client understanding and managing the client engagement action plan at Boutique level

-          Supporting the Boutique Management, he/she will be the bridge between Marketing / CEM team and Boutique staff, leveraging client intelligence to identify client potential for new client relationships, and to drive engagement opportunities with top clients to build long term client relationships.

-          The Retail CEM Manager will substantially drive the Team to Sell a Style and a Dream, not merely a product

Key Responsibilities

-          Boutique CEM strategy & action plan: Ensure excellent execution of Local CEM with the Strategy in mind and with perfection in details at boutique level         

-          Boutique Client Data - Intelligence & Analysis: Transmit and build FA skills and understanding of CEM. Notably have an in-depth knowledge of the boutique client segmentation (insights on trends…)

-          Clienteling – Support FAs from CEM mindset to portfolio management: Help to foster the CEM mindset among all staff (such as client follow-up calls / notes, appointment mindset etc.)

-          Boutique Marketing Activities & Tools: Establish clear understanding of existing client communication activities and calendar

-          Client Service – Boutique action plan & follow: Follow-up, measure and ensure delivery of ultimate client experience in boutique

Person Specifications 

-          High School Graduate or above, preferably trained of Retail Management

-          3 years of above in luxury sector

-          Experience working with client communication tools / events

-          Project and team management experience, with office partnership being a plus

-          Excellent customer services and communication skills

CHANEL provides extensive training, competitive salary and benefits, and a career path within a fast-growing organisation for employees. All of these are within a team-based working environment with active management support. 

Interested parties please send a full resume with salary expectation and date of availability to +852 5500 0231 or by clicking “Apply Now”. 

Personal particulars collected are solely for recruitment-related purposes and will be treated in strict confidence.