Polaris Consultancy Limited reaches 21st Anniversary.

  **Visit our Website: http://www.polariscl.com.hk/ for job details.   

On behalf of clients, we are seeking high calibre candidates for the following:  

Position: PENSIONS Administration/UAT/Customer Servicing (Officer/Assistant Officer/Administrator) - few posts

Positions offered would be depending on the qualifications and experience of the candidates.   

RESPONSIBILITIES:    

To execute any of the following job functions:     

a).  Officer/Assistant Officer (Pensions Testing and Integration) 

• Assist the Business Test Lead to plan, develop test scenarios and cases for user acceptance testing according to the scope of the project and requirement specification documents
• Execute user acceptance testing according to test plan, test scenarios and escalation of test defects
• Assist to coordinate testing logistics, defect analysis and documentation with internal departments and external vendors
• Interact and coordinate with both internal stakeholders and external vendor to support testing logistics, defect analysis and documentation 

b).  Officer (Pensions Administration) 

• Perform checking on other team members' work and manage assigned MPF scheme accounts within service requirement and regulatory guidelines.
• Able to make recommendations and execute process streamlining and service improvement initiatives
• Resolve enquiries from clients and escalate client issues or complaints in a timely manner.
• Coach and mentor junior employees within the team to achieve departmental goals
• Participate in ad-hoc projects if any 

c).  Officer/Assistant Officer (Pensions Administration) 

• Manage the assigned MPF scheme accounts & perform daily MPF administration functions of employer/member enrolment, contribution, termination and data change within under minimum supervision 
• Handle client’s enquiries or complaints, and report to manager 
• Assist in process streamlining and service improvement initiatives 
• Perform UAT of system enhancement projects 
• Support ad-hoc projects   

d).  Administrator (Pensions Administration)

• To manage the assigned MPF scheme accounts to comply with the regulatory and service requirements
• To process the customers’ requests on enrollment, contribution allocation, switching and benefit payment
• To handle customers’ enquiries in a timely and professional manner
• To assist in ad-hoc projects   

e).   Assistant Officer/Administrator (Cashiering)

• Perform administration work in <b>Cash Receipting Team</b>
• Process payment cheques from clients
• Perform checking on bank statements
• Support service counter to external clients
• Prepare reports for internal use
• As the co-ordinator between the company and printshop, prepare monthly reports for payment

f).  Officer (Pensions Administration (VIP Customer Services) 

• Handle MPF enquiries from VIP client through phone & emails
• Liaise with internal and external parties to fulfill client requests and administrative follow-ups
• Build and maintain good relationship with client
• Handle ad hoc duties as required    

g).  Senior Representative/Representative (Pensions Customer Service Call Centre) - few posts 

• Handle MPF & ORSO enquiries through hotlines and e-mails
• Follow up customer enquiries and feedback with good quality standard 
• Ensure the delivery of service meet with our service standard & comply with regulatory requirements  

B.  Experience Requirements    

a).  for  Officer/Assistant Officer (Pensions Testing and Integration) requires experience in pensions operations and testing are preferable, organized, good analytical and problem solving skills 

b).  for  Officer (Pension Administration) requires 4 - 5 years working experience within pension industry, with supervisory skills 

c).  for  Officer/Assistant Officer (Pension Administration) requires 2-5 years of relevant experience in MPF and/or ORSO schemes administration.  

d).   for  Administrator (Pensions Administration) requires  some working experience of  Pensions operations or Pensions working experience related.  

e).  for  Assistant Officer/Administrator (Cashiering) requires least 4 years of working experience, candidates with basic knowledge of MPF scheme & related regulations would be an advantage

f). for  Officer (Pensions Administration (VIP Customer Services) requires at least 4 years customer services/operations experience in pensions industry   

g).  for Assistant Officer (Representative) (Pensions Customer Service Call Centre) requires some experience in banking and financial industries, customer focused with positive attitude & communication skills.  Willing to take examination for MPF. 

Note: Positions offered would be depending on the qualifications and experience of the candidates.   

COMPANY OVERVIEW 

We are experienced human resources professionals. Our expertise is in our in-depth knowledge of all industries, be it IT, financial, insurance, trading, manufacturing, industrial and engineering fields. We also offer professional advice on individual's career path and on the latest job market. 

**We also provide service of seeking work visa for expatriate candidates on behalf of the employer** 

**Visit our Website: http://www.polariscl.com.hk/**  

**Tel: 25811913** 

Visit our website:  http://www.polariscl.com.hk/ for more job details.  

Application Method

Quoting job title by sending Word resume to:

Teresa Choy

Polaris Consultancy Ltd

Enquiry: 852-25811913