The primary purpose of this role is to assist Project Manager from Business Change & Re-engineering team in local and regional projects for process improvements and new business initiatives. He / She will work closely with business users to identify user requirement on potential improvement areas and coordinate with IT teams on solution development and corresponding testing activities. He / She will also assist in driving operations efficiency improvement activities aiming at providing quality policy administrative services to internal and external customers.

Responsibilities

• Consult and collaborate with business users to understand business needs, goals and objectives, processes and requirements
• Facilitate in defining business requirements, application workflow / system enhancement areas to address business users’ needs
• Develop and review business requirement documents to ensure alignment between business users and IT on user requirements
• Coordinate with regional and local IT team in understanding user requirements, impact analysis and developing solution to address business needs
• Assist in carrying out business impact assessment, facilitate project manager and business users to define system testing scenarios, prepare test cases and expected outputs
• Perform user acceptance testing including test cycle planning, test case creation and execution
• Coordinate business verification testing to ensure overall efficiency, functionality and user friendliness of system enhancement / development
• Prepare training materials and conduct training to end users
• Assist in identifying areas of improving operations efficiencies, development of process flow, procedure manual and training to the team

Requirements:

• Bachelor degree in Business Administration, Computer Science, Information Systems or related discipline
• Minimum 3 years of working experience in business analysis, project management or systems implementation in financial institutions, experience in General Insurance would be an advantage.
• Strong knowledge of insurance products and operations
• Proven ability to learn, understand and apply new technologies
• Excellent interpersonal, communication, negotiating and problem solving skills
• Good command of both written and spoken English and Chinese
• Experience in AS/400 System would be an advantage
• Able to work independently and proactively to deliver in accordance with schedule

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