Customer Service Officer / Customer Service Manager – No. 1 Listed IT & T Company

Global Links Consulting

Company Industries：Information Technology

Job Information

Post Date：2020-03-31
Career Level：Middle
Location：Not Specified
Qualification：Non-Degree Tertiary
Salary：Salary negotiable
Employment Type：Full Time, Permanent
Job Function：http://www.globallinks.com.hk

Job Description

Our client, a Listed IT & T Company is seeking a Customer Service Manager to lead the customer service and sales operation team.

This company is a No. 1 player in the Hong Kong market with strong corporate clients from the globe in banking & finance, IT, Telecommunication, logistics, etc.

*No. 1 player in the technology industry and stable office hour.

*No Selling Target

*Stable working Hours - Office Hour (9-6, Mon - Fri 5 day work)

Customer Service Officer - 20K – 24K

Our client, a Listed Technology Company, is seeking a Client Services Executive to join the Customer Service Team to drive Corporate client support and service for clients from the globe.

You will work with a client services team, to provide:

Order management/billing support, business agreement and sales administration.
Provide office hour phone support
To partner with different departments and teams understand client requirements.

Requirements:

Dip/Degree holder in business administration
At least 2 years of customer service / hotline support / sales administration.
Experience with technology industry: software, telecommunication, data center is an advantages

Customer Service Manager - 550K – 700K

Responsibilities:

You will head up the Customer Service team with 5-7 members, to drive customer service program to corporate clients, provide service to inquiry, contract issues, billing, etc.
Develop CS strategy, sales operation direction and administrative policy.
Technical issue will be handled by technical team

Requirements:

Tertiary education, degree is a strong advantage.
8 years or up of Customer service management experience from any IT & T company. Background: Software, IT vendor, Data Center, Telecom Carrier, etc. Local or small companies will be considered.
Preferably Assistant Manager level with strong management experience.
Passion in working with corporate clients and desire to drive excellent customer service.
Will be part of the transformation program, excellent exposure.
No shift duty.
Fluency in Cantonese, Mandarin and English (spoken and written).

To apply, please send your resume in WORD format to [email protected] globallinks.com.hk or click the 'Apply Now' button for submitting your up-to-date resume.

Please note that only shortlisted candidates will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.

Company Info

Global Links Talent has established itself as the premier executive search firm in today's recruiting market. Since our inception, we maintain a proactive approach in serving our candidates. Our bilateral collaboration with leading employers of the region enables you to explore all the fantastic career opportunities based on your qualifications and specializations. Over the years, we established close bonds with most of the lucrative companies and created a large blue-chip client base. Our close ties enable us to introduce an applicant to a company even where no specific opportunity exists at that particular moment.

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