Benefits:

• Medical including spouse and children
• Insurance
• Discretionary bonus and Gratuity
• 15 ALs

Key accountabilities:

• Responsible for providing efficient and professional first level technology support to the business users via email, telephone, or in person.
• Escalate and handle problem recognition, research, isolation, resolution and follow-up for end user problems and requests
• Maintain end-user-computing operation and service delivery channel for business users.
• Develop and document support process improvement, and contribute to the change management process.
• Enforce compliance with corporate IT/Security policies and standards.
• Act as a system tools administrator for systems such as, ISMS, EUSC, BEDB, OneDrive, Corp VC / IMTR support and new systems
• Evaluate hardware/software for purchase, recommend new configurations, and develop cost estimates and make recommendations for systems development and upgrades to existing systems.
• Responsible for asset and inventory management of hardware/software.
• Provide ad-hoc non-office hour support in response to business requirements if necessary.

Requirements for the role:

• A degree preferably in computer science or a related discipline. Candidate with ITIL v3 Foundation certification is preferred.
• PMP Certification a plus
• Good communication, interpersonal and presentation skills.
• minimum 5 years of experience in IT support in MNC (especially for Executive level), preferably with minimum 2 years project support experience
• Good learning attitude and strong result and quality driven mindset.
• Excellent command of English and Cantonese, both spoken and written.